iEnquiry

iEnquiry

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Help Page

This technical help is for Internet Explorer (IE) 6.0 and above.

 
1.
How to enable Javascript or VBscript?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.
This is a graphic.

Step 2, Select the Security tab on the top of the menu list.

Step 3, Select "Internet" as the web content zone and click the "Custom Level" button.

Step 4, At the Security Setting window, scroll down the list to Scripting > Active Scripting then select the "Enable" check box and click the "Ok" button for the Security Setting window and for the Security Tab window
This is a graphic.

2.
How to enable ActiveX Controls?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.
This is a graphic.

Step 2, Select the Security tab on the top of the menu list.

Step 3, Select "Internet" as the web content zone and click the "Custom Level" button.

Step 4, At the Security Setting window, scroll down the list to Scripting > Active Scripting then select the "Enable" check box and click the "Ok" button for the Security Setting window and for the Security Tab window
This is a graphic.

3.
How to set "Every Visit to Page"?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the General Tab, under the Temporary Internet Files click the "Settings" button
This is a graphic.

Step 3, In the Settings window, Check the "Every visit to the page" and click the "Ok" button in the Setting window and in the Internet Options window.
This is a graphic.

4.
How to check/install Java Virtual Machine(JVM)?

To check if JVM has been installed:

  • Click on the Start Button
  • Go to Control Panel
  • Look for Java Plug-in
Java Plug-in

To install JVM:

  • Visit the SingPass web site at http://www.singpass.gov.sg/sppubsvc/
  • Click on the hyperlink [SYSTEM REQUIREMENTS]
  • Click on the hyperlink [FOR PC USERS]
  • Select the appropriate Java Virtual Machine (JVM) based on the version of Windows Operating System of your PC
  • Follow the Installation Instructions accordingly

5.
How to check/install Acrobat Reader?

To check if Acrobat Reader has been installed:
  • Click on the Start Button
  • Go to Control Panel
  • Add and Remove Programs
  • Look for "Adobe Reader" under currently installed programs


To install Acrobat Reader:
  • Visit the Adobe web site at http://www.adobe.com
  • Click on [GET ADOBE READER] icon
  • Select the latest version of Adobe Reader provided on the web site and download it onto your PC
  • Follow the Installation Instructions accordingly





6.
How to configure "Pop Up Blocker"?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the Privacy Tab, under the Pop-up Blocker click the "Settings" button.

Security Settings

Step 3, Enter the following list as your allowed sites in the textfield as shown:

  • ienquiry.ica.gov.sg
  • www.enets.sg
  • www.enets.com.sg


Step 4, Click the "Add" and "Close" buttons in the Pop-up Blocker Settings window.

Pop Up Blocker

7.
How to prevent Error Code 6170 during payment?

You are advised to do the following to enable cookies for PSI url:

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the Privacy Tab, under Settings click the "Sites" button.

Privacy Tab Site

Step 3, Enter http://www.psi.gov.sg in the textfield as shown.

Step 4, Click the "Allow" and "OK" buttons in the Per Site Privacy Actions window.

Site Privacy